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Sandwich Artist®

Reports To: Management

 

Position Summary

The Sandwich Artist® greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position.

Tasks and Responsibilities*:

  1. Exhibits a cheerful and helpful manner while greeting guests and preparing their orders.
  2. Demonstrates a complete understanding of menu items and explains them to guests accurately.
  3. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
  4. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.
  5. Prepares food neatly, according to formula, and in a timely manner.
  6. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
  7. Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
  8. Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
  9. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
  10. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
  11. Performs light paperwork duties as assigned.
  12. Completes University of SUBWAY®courses as directed

 

 



Prerequisites:

Education: Some high school or equivalent.

Experience & Skills:  No previous experience required.Ability to understand and implement written and verbal instruction.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.





*SUBWAY® Restaurant owners may require other duties

 
 

Senior Sandwich Artist® 

Reports To: Management

 

 

Position Summary

The Senior Sandwich Artist® performs
a variety of duties, including greeting and serving guests, preparing product,
maintaining food safety and sanitation standards, and completing light
paperwork. Trains newer or less experienced Sandwich Artists® in all
tasks and responsibilities. Exceptional customer service is a major component
of this position

TASKS AND RESPONSIBILITIES:

  1. Performs all tasks and responsibilities of a Sandwich Artist® as outlined in Sandwich Artist® job description.
  2. Trains newer or less experienced Sandwich Artists® in their tasks and responsibilities.
  3. Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
  4. Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
  5. Performs light paperwork duties as assigned.
  6. Completes  University of SUBWAY® courses as directed.

 

 

Prerequisites:

Education: Some high school or equivalent.

Experience & Skills: Experience in a restaurant environment. Ability to understand and implement written and verbal instruction.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

 





*SUBWAY® Restaurant owners may require other duties

 
 

Shift Manager

Reports To: Management

 

 

Position Summary

The Shift Manager supervises the operations of a shift to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained.  This may include scheduling and supervising staff.  Exceptional customer service is a major component of this position. 

 

TASKS AND RESPONSIBILITIES:

  1. Performs all tasks and responsibilities of a Senior Sandwich Artist® as outlined in Senior Sandwich Artist® job description.
  2. Trains newer or less experienced Sandwich Artists® in their tasks and responsibilities.
  3. Practices inventory control standards.
  4. Inspects equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.
  5. Schedules and supervises staff as needed.
  6. Performs paperwork duties as needed.
  7. Completes University of SUBWAY® courses as directed

Prerequisites:

Education: High school diploma or equivalent.

Experience & Skills: A minimum of 1 year experience in a restaurant environment, communication and organizational skills.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

 

 

 





*SUBWAY® Restaurant owners may require other duties

 
 
 

Assistant Manager

Reports To: Management/Franchisee

 

 

Position Summary

The Assistant Manager supervises daily operations to ensure that food safety, product preparation, cleanliness and inventory control standards are maintained. Schedules and supervises staff. Maintains standards of restaurant safety and security. Exceptional customer service is a major component of this position.

 TASKS AND RESPONSIBILITIES:

1.   Performs all tasks and responsibilities of a Shift Manager as outlined in the Shift Manager job description.
2.   As needed, supervises food preparation to ensure that food safety and operations standards are maintained.
3.   Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the SUBWAY® Operations Manual.
4.   Manages a staff of approximately 4 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees. May conduct written and verbal staff evaluations.
5.   Performs paperwork duties and assists with product orders and inventory as needed.
6.   Assists with planning of special events and promotions.
7.  Completes University of SUBWAY® courses as directed

Prerequisites:

Education: High school diploma or equivalent.

Experience & Skills: Experience in restaurant operations, preferably with supervisory experience. Requires excellent communication skills, ability to deal with all levels of employees. Computer knowledge is desirable.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally





*SUBWAY® Restaurant owners may require other duties

 
 

Manager

Reports To: Management/Franchisee

 

 

Position Summary

The Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records. Exceptional customer service is a major component of this position. 

TASKS AND RESPONSIBILITIES:

  1. Completes and posts the staff work schedules.
  2. Recruits, rewards and terminates staff as needed.
  3. Communicates changes of food preparations formulas, standards, etc. to staff.
  4. Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
  5. Maintains business records as outlined in the SUBWAY® Operations Manual. Analyzes business records to increase sales.
  6. Supports local and national marketing initiatives.
  7. Identifies and contacts prospective customers to promote sales.
  8. Plans special events and promotions. 
  9. Completes University of SUBWAY® courses as directed

 

Prerequisites:

Education: High school diploma or equivalent, college degree preferred.

Experience & Skills: A minimum of two (2) years in a restaurant environment, experience in supervising and training staff. Excellent verbal and written communication skills.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

 

 





*SUBWAY® Restaurant owners may require other duties

 
 
 

Multi Unit Manager 

Reports To: Franchisee

 

 

Position Summary

The Multi-Unit Manager coordinates and supports all activities within the assigned geographic area. Trains, coaches and supports managers. Plans and sets business goals. Focuses on in-store issues.

 

TASKS AND RESPONSIBILITIES:

  1. Coaches and trains shift managers, assistant managers, and managers on operational excellence. Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees. Develops and maintains staffing levels for managers and assistant managers. Implements management training.
  2. Provides leadership to managers and staff in the geographic area to ensure compliance with standards as set in the SUBWAY®Operations Manual and applicable government regulations.
  3. Ensures that correct operational procedures are followed and takes corrective action if necessary.  
  4. Works with staff to achieve sales goals, using available reports to identify opportunities.
  5. Supports local and national marketing initiatives. 
  6. Completes University of SUBWAY® courses as directed. 

 

Prerequisites:

Education: High School Diploma or equivalent, college degree preferred.

Experience & Skills: 3-5 years of successful, operational management experience in a restaurant environment. Excellent communication, interpersonal, and conflict resolution skills. Basic math and accounting skills and strong analytical/decision making skills are needed; demonstrated achievement in staff selection, coaching and development.

Physical: Must be physically able to work any station in the restaurant when needed and to operate a computerized Point of Sale System/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally





*SUBWAY® Restaurant owners may require other duties

 
 
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